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- You are here : Hot Topics : You're Welcome
You're Welcome
The Department of Health's You're Welcome Guidance aims to ensure that all health services are young people friendly in order to improve health outcomes for young people.
Government Offices in four regions tested quality criteria for You're Welcome during the pilot phase in 2007/08. You're Welcome is being rolled out nationally as of 2008/09.
London's pilot areas led the way with models of young people's participation. Over 70 young people have been involved in quality assurance and verification of services self assessing against ‘You’re Welcome’ criteria during the pilot. See more on the Children and Young People section of this site or contact Alex Hall
The national and London briefing paper can be downloaded HERE and explains the pilot in more detail.
Networks
Quality Assurance and Verification process
The process of engaging young people as You’re Welcome Young Assessors
Networks
- A 'You're Welcome' Co-ordinators Network is held quarterly at GOL, as is a 'You're Welcome' Young People's participation network. See a table of the Local Leads
- The next meeting for Local Area Participation Leads will take place on the 11th June 2009, between 1-4pm in Room 10.3 on the 10th Floor of the Government Office for London, 157-161 Millbank, London SW1P 4RR. This meeting will provide an important opportunity for liaison, feedback and planning for the roll-out of the young assessors programme. PCT Leads from Local Areas who are yet to appoint a You're Welcome Participation lead are also welcome to attend - or send a representative. This will ensure full input and keep all areas informed of the latest developments. See a table of the Participation Leads
Presentations and events
A London wide Learning Event was held to kick off the roll out of the ‘You’re Welcome’ Quality Criteria Thursday 24th April, 2008 targeting London PCTs and Local Authorities. The You’re Welcome Programme Manger for London and the Young People’s Regional Coordinator have been active in raising awareness of YW to practitioners and strategic leads - view a presentation delivered at the IYSS Advice and Challenge Group HERE
See a presentation delivered by Dr Sheila Shribman at the Teenage Health Conference on 15 Jan 2009 HERE
Quality Assurance and Verification process
The following papers support the implementation of You're Welcome. These are guidance documents developed by the Department of Health.
- A guide to support local coordinators in London to identify what actions need to take place to implement the You’re Welcome quality criteria in local areas, can be viewed HERE
- The You’re Welcome quality criteria Self assessment - Making health services ‘young people friendly’ can be viewed HERE
- The You’re Welcome Award Waves can be viewed HERE
- The You’re Welcome – Ethics approval statement can be viewed HERE
- You’re Welcome - Moderation Panel Report can be viewed HERE
- You’re Welcome - Key Messaging for GPs can be viewed HERE
- You’re Welcome - Quality Assurance can be viewed HERE
- You’re Welcome – Leadership and Implementation can be viewed HERE
If you are a PCT and want to deliver YW you need to ensure that you have contacted the regional lead Sharon Dodd
The regional lead will assist you in planning for and delivering You’re Welcome.
No settings can be recommended for the YW award unless the regional steering group (led by the regional Lead) has approved the recommendations to DH.
If you are a setting delivering health services to Young People commissioned by the PCT and/or Local Authority you need to contact your PCT YW coordinator.
A setting can only engage in the YW programme if the PCT that commissions you is engaged in the YW prorgamme.
If you are a delivering health services to Young People with funds through direct fundraising or by large organisations such as The Big Lottery, that is not jointly funded by the PCT and/or LA, then please contact your regional lead for YW.
The process of engaging young people as You’re Welcome Young Assessors
Participation Workers Support Pack This amalgamated pack brings together all the main documents needed to support a participation worker through the YW process, into one place.
It includes:
1. Brief Overview
2. How Can Young People in Your Area Get Involved
3. You’re Welcome Young Peoples’ Training
4. Presentation Slides With Guidance Notes
5. Tools to Support Engagement
6. London Known and Mystery Shop Tool
7. Annex 1 – Mystery Shop Identification Letter
8. Annex 2 – Training Evaluation Sheet
Training Day presentation
A Toolkit has been designed for use by young people trained to be young inspectors to conduct known and mystery shop evaluations. There are 3 versions to choose from:
Examples of Good Practice
All PCTs delivering YW are asked to forward documents, case studies or evidence of good practice that they would like to share with other PCTs and LAs to support the delivery of YW locally.
Please send all documents to Sharon Dodd
o Hackney GP service leaflet and Confidentiality Statement/Advice
o Barnet ‘Know Your Rights’ copyright for this document is Barnet NHS
o Barnet commissioning workshop
o Greenwich Steering Group
o Lambeth Young People’s Engagement in You’re Welcome (You Tube link)
o Redbridge: Supporting Young people as YW young assessors (Phil’s presentation)
o Westminster: Self assessment and verification templates
Healthy Child Programme From 5–19 years old - Department of Health document
Download a file of useful documents from the right side of this page
Downloads
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